From start to finish the communication was exactly how you would hope it to be. We were advised of a delivery date and it came right on time. The item was so well packed there wasn’t a single scratch or mark on it. It really is the most gorgeous piece of furniture, beautifully made and painted. I couldn’t possibly be happier with it and it looks amazing in my kitchen.. and the smell of the freshly sawn wood is wonderful. I love it and would highly recommend this company to anyone.